Officers are the personnel you assign to dispatches, either in a primary or assisting role. To be assigned to a dispatch, an officer must have a status of "Available". You manage officers using the Manage Officers tab of the iDispatch grid. Officers are also shown in the Officers List on the Current Dispatches tab unless they are off-duty.
Using the Manage Officers tab, you can:
§ Add, edit, or print an officer record
§ Update an officer's status (available, on break, off-duty)
To review and edit iDispatch-specific information about the selected officer, click Open or double-click the officer entry in the grid to open it.
1. On the Manage Officers tab, click New and select an existing officer or create a new officer (personnel) record.
If a global filter has been created to filter dispatch personnel, and the filter is selected in the iDispatch settings, the Personnel Selector form only shows the personnel who match the filter criteria.
2. Select the personnel member you want to add as an iDispatch officer, then click Select. The Staff Management Entry form appears with the selected personnel information.
3. Enter the following information:
Field |
Description |
Personnel # |
The Personnel number for the selected staff member. |
Card ID |
The ID number on the staff member's personnel card. |
Department |
The department the staff member works in. |
Position |
The staff member's position within the specified department. |
Shift |
Select the shift to which the staff member is currently assigned, if defined (see Shift Definitions). |
Status |
Select the status you want to apply to the staff member. |
Current Dispatch |
The dispatch to which the staff member is currently assigned. |
Role |
Indicates whether the officer is the primary officer or an assisting officer on the current dispatch. |
Location Code |
Select the current location of the officer. |
Radio ID |
The identifier for the radio used by the officer. |
Call Sign |
The identifier used to call the officer over the radio. |
Work at Property |
The property the officer is currently working at. |
Custom |
Capture any additional information required on the Custom tab. |
4. Click Save & Close to save the new record and close the form.
1. On the Manage Officers tab, click Print.
2. On the Print form, select List (for a simple list of all officers) or Detailed List (for a list of all officers plus details on each).
3. Select Selected Records to include only the officers selected in the grid, or All Records to include all.
4. Click Print to create the report.
When an officer goes on break or off-duty, change their status so that the dispatcher can see who is available to send on calls. You can change the status either in the Officers List on the Current Dispatches tab, or on the Manage Officers tab. However, if an officer is off-duty, you can only mark them as available from the Manage Officers tab.
§ In the Officers List on the Current Dispatches tab, right-click on the officer (or select multiple officers) and choose the appropriate status.
or
§ On the Manage Officers tab, select the officer(s) and click the appropriate status button at the bottom.
If you select On Break, select the length of time for the break. A countdown shows the time left on the break. The break does not automatically end -- you must change the status back to Available when the officer has returned. If the officer is not marked as Available at the end of the break time, the countdown goes into the negative to show how long the officer is overdue.
If you selected Off-Duty, the officer is removed from the Officers List on the Current Dispatches tab. On the Manage Officers tab, the row turns grey.